FAQ's

Get the best insights and latest trends on how to sell online.

HOW TO GET STARTED

  • Why sell on Masterkeyonline?

    Masterkeyonline is India’s leading e-commerce store with the highest online reach and maximum credibility. With ever increasing registered user and shipments, we are among the solid partners to take the products to consumers across India.

  • Who can do selling on Masterkeyonline?

    Anybody selling genuine products can sell on Masterkeyonlne. To sell on Masterkeyonline, you should have:

    1. PAN Card (In case of “Proprietorship” - Personal PAN and for “Company” - Business + Personal PAN)
    2. VAT or TIN Number (in case of book selling – it’s not mandatory)
    3. Bank account with all the required KYC documents (like Address Proof, with Cancelled cheque)
    4. Minimum 5 distinctive products for selling
  • How to sell on Masterkeyonline?

    To do selling on Masterkeyonline:

    1. Register as a seller on Masterkeyonline.com.
    2. List out the products under particular product categories.
    3. Once you get the order, pack your product and indicate it as ‘Ready for Dispatch’.
    4. Our logistics associate will collect the product and ship to the buyer.
    5. Once the order is shipped successfully, Masterkeyonline will release your payments within 4-7 business days.
  • Can I provide both products as well as services on Masterkeyonline?

    Yes, definitely. You can provide both products as well as services on Masterkeyonline. You will get ‘inquiry’ as well as ‘add to cart’ options for both products as well as services.

  • Do I require to courier the products to Masterkeyonline?

    No, Masterkeyonline will deal with the shipping of products. You just need to pack your product and make that prepared to ship. Our logistics associate will collect the product and ship to the buyer.

  • What is the documentation procedure to register in Masterkeyonline as a seller?

    You need to submit these documents:

    1. PAN Card (In case of “Proprietorship” - Personal PAN and for “Company” - Business + Personal PAN)
    2. VAT or TIN Number (in case of book selling – it’s not mandatory)
    3. Bank account with all the required KYC documents (like Address Proof, with Cancelled cheque)
  • Who will decide my products’ pricing?

    Off course you, being a seller, only you will decide your products’ pricing.

  • Do I need to pay anything for my products’ listing on Masterkeyonline?

    Certainly not. The products’ listing on Masterkeyonline is completely free. Masterkeyonline won’t charge anything to list your products online.

  • Who will take care of the product delivery?

    Our logistics associate will collect the product and ship to the buyer. You just need to pack your product and indicate it as ‘Ready for Dispatch’.

  • When and how will I have the payment?

    Your payments will be made directly into the bank account via NEFT within 4-7 business days of order dispatch.

  • When can I begin selling?

    Well, that’s very easy! After verification of all your documents, you need to complete your seller profile. After that, just add your products and start selling!

  • How many products are needed to begin selling?

    You need to have minimum 5 unique product listings to begin selling on Masterkeyonline.

PRICING & PAYMENT

  • Who will decide my products’ pricing?

    Off course you, being a seller, only you will decide your products’ pricing.

  • What is the fee structure of Masterkeyonline?

    The following is the structure of pricing:

    STRUCTURE OF PRICING

    SETTLED AMOUNT

    Settled amount credited into the bank account in 4-7 business days after dispatch

    ORDERD ITEM’S VALUE

    The Selling price with Shipping charges paid by the customer, excluding discounts provided by the Seller

    MARKETPLACE FEE

    It only includes shipping fees

    Commission Fee

    We don’t take any Commission Fee on orders.

    Shipping Fee

    We calculate the Shipping Fee based on product’s weight & shipping location.

    Fixed fee

    We don’t take any Fixed Fee on orders.

  • What is the structure of the Commission Fees?

    Let’s take an example that simplifies the structure of the Commission Fees:

    ITEM AMOUNT (RS.)
    Selling Price (As per your norms) 1,000
    Commission Fee 0
    Shipping Fees(For Local Shipping, with 500 grams Weight) 35
    Collection Fees 0
    Fixed Fee 0
    Total Marketplace Fees 35
    Total deductions 35
    Settlement Value (Amount credited to you) 965
  • When and How will I get payment?

    Masterkeyonline.com makes the quickest payments in this industry. As per your performance rank, you will get paid in the next 4-7 business days from the order dispatch date. You are the one who decides your products’ price and we take only a small amount of fee on all successful orders that you place.

CATALOG AND LISTINGS

  • What are the listings?

    Listing of a product means filling all the required details as well as adding product images so that the consumer can take an immediate buying decision.

  • Do I need to have any minimum limit to start product selling?

    Yes, you need to have minimum 5 product listings to sell products on Masterkeyonline.com.

  • How to list products on Masterkeyonline?

    It’s very easy to list products on Masterkeyonline. It’s very important that you select the most appropriate category for listing your products because this will help consumers discover your products quickly. According to the selected category, you need to provide product details like model, color, size, etc.

  • Can anybody help me in creating catalog development (like product description, images, etc.)?

    Yes, definitely. We are here to help you in any manner we can. We connect you with the industry professionals for catalog development. We have catalog associates across India, so you can get crispy content with beautiful and professional images produced at matchless prices.

  • How does your catalog associate help me?

    Our catalog associates produce high-quality product photographs and crispy product descriptions for a product catalog. Any professional catalog provides a better product understanding to your customers and helps in sales boost.

  • How to fix prices of my products?

    While fixing product prices on Masterkeyonline, you need to consider valid Marketplace Fees and include an appropriate margin to fix your Selling Price.

  • Do I need to pay any charges for product listing on Masterkeyonline?

    Certainly not. Product listing on Masterkeyonline.com is completely free. We don’t take any charges to list your products on Masterkeyonline. You just need to pay a little commission on the sold products.

ORDER SHIPPING & MANAGEMENT

  • Who will take care of the product delivery?

    Our logistics associate will collect the product and ship to the buyer. You just need to pack your product and indicate it as ‘Ready for Dispatch’.

  • What to do if my Masterkeyonline services are not available in my area?

    During the registration, save the information like pin code and contact details. You will get notification through e-mail when the Masterkeyonine services are available in your area.

  • How easy it is to manage orders on Masterkeyonline?

    We have created a very ‘easy to operate’ seller dashboard to help you manage your orders with ease. Whenever a consumer places the order, we will notify you through an e-mail. You are required to pack the product and keep that ready for shipment within given time frame. When you notify that the product is ready, our logistics associate will pick that up from you.

  • Great Value

    Great Value

  • Safe Payment

    Safe Payment

  • Shop With Confidence

    Shop With Confidence

  • Masterkey Assistance

    Masterkey Assistance

  • Fast Track Delivery

    Fast Track Delivery